Privacy policy

Last updated: November 13, 2025

ZAHIR operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. ZAHIR is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise interact with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you confirm that you have read, understood, and agree to this Privacy Policy.

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1. Personal Information We Collect

“Personal information” means any information that identifies you or can reasonably be linked to you. This may include:

• Contact details: Name, billing/shipping address, phone number, and email address.

• Financial details: Payment card information, transaction details, and payment confirmations.

• Account details: Username, password, preferences, and settings.

• Transaction history: Items viewed, added to cart/wishlist, purchased, returned, or exchanged.

• Communications: Any information you include when contacting us.

• Device data: IP address, browser type, device type, operating system, and unique identifiers.

• Usage data: Pages visited, actions taken, and time spent on the Services.

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2. How We Collect Your Information

We collect personal information from:

• Direct interactions – when you create an account, place an order, or contact us.

• Automated technologies – such as cookies, analytics, and similar tools.

• Service providers – for payment processing, shipping, and analytics.

• Business partners or third parties – where permitted by law.

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3. How We Use Your Information

We use personal information to:

• Provide and improve our Services – process orders, handle returns, and personalize your experience.

• Communicate with you – respond to inquiries, send order updates, and offer customer support.

• Marketing (where permitted by law) – send promotional offers via email, SMS, or online ads.

• Security and fraud prevention – protect accounts, detect suspicious activity, and comply with law.

• Legal compliance – respond to lawful requests from authorities and enforce our policies.

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4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, analyze site traffic, and provide personalized ads. You can control cookies through your browser settings.

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5. How We Share Your Information

We may share personal information with:

• Shopify – our e-commerce platform provider.

• Service providers – for payment processing, shipping, customer support, and marketing.

• Business partners – for targeted advertising (only where legally permitted).

• Legal authorities – when required by law or to protect our rights.

We do not sell your personal information.

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6. Data Transfers

We may transfer your personal information outside your country, including to the European Economic Area, the UK, or other jurisdictions. We use legally recognized transfer mechanisms, such as Standard Contractual Clauses, to protect your information.

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7. Data Security & Retention

We take appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and secure storage.

We keep your information only as long as necessary to provide our Services, meet legal requirements, and resolve disputes.

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8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.

• Request deletion or correction of your personal information.

• Object to or limit certain processing activities.

• Receive your data in a portable format.

• Opt out of marketing communications.

To exercise your rights, contact us at info@zahirjewelry.com. We may require proof of identity.

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9. Children’s Privacy

Our Services are not intended for individuals under the legal age of majority in their country. We do not knowingly collect data from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

ZAHIR Customer Service
Email: info@zahirjewelry.com